Our website address is: https://northcoastalpacas.co.uk/
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
The information we collect during a booking or enquiry
We collect some or all of the following information:
address and postcode
other relevant information in response to your requests and processing your holiday or questions/surveys
How we use the information we gather
This information is used to understand your needs and requirements to provide you with the best possible service, and holiday experience with specific reasons:
Booking and accounts record keeping.
To improve our products and services.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We use Google Analytics to track website behavior. Google Analytics does not track user identifiable data.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you book a trek with us –
We need to satisfy various lawful requirements including HMRC and other regulations. In general we will retain this information for 7 financial years or occasional longer if it relates to requirements set out in law or by our insurers. Some information that is not relevant or required by law maybe deleted periodically.
If you make a general enquiry – the information is usually only kept for 24 months or shorter.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under the General Data Protection Act 2018 you may request details of personal information which we hold about you. If you would like a copy of the information we have, please contact us. Please be aware we may ask you to complete a request form to ensure you are who you say you are and understand exactly what information you need.
If you wish to change your mind having previously given permission to use your details for direct marketing purposes then simply let us know. We always have an opt out link on the marketing or news letters we send out.
If you have any queries about our policy or any other matter, please do not hesitate to get
We will never pass on your personal information to third parties unless we have your permission or are required by law to do so.
We do use a third party data collection and processors in connection with our bookings and payments. Our accountants, booking agents, our email hosting service and cloud storage operators also have various data information stored for the operation of our business. This means
your personal information will be held on record with them.
For security reasons to reduce the risk of possible malicious attacks and business integrity, we will not divulge that information without a written request, and for security, we may request further verification from anyone making that request.
We use the following social media platforms. During enquiry interactions, if you send us a private or direct message via social media the message will be stored by these platforms.
for details of their privacy policies see below: